I was reading today’s hospitality news and discovered an article describing how hotel designers are looking to integrate the human touch in hotels of the future. It appears that some designers are rethinking their approaches and designing hotels with imaginative solutions that are clever, not clinical, with spatial layouts that
I was reading today’s hospitality news and discovered an article describing how hotel designers are looking to integrate the human touch in hotels of the future. It appears that some designers are rethinking their approaches and designing hotels with imaginative
Quit Procrastinating! Pick Up The Dang Phone And Dial. I watch people and their phones. Everyone, from 8 to 80 years old is glued to the screen and cannot function without their phone in front of their face from sun
Have your sales skills waned over the past months? Have you lost your edge? It’s no wonder… and certainly not your fault. You’ve been busy working the front desk, helping out with breakfast, making beds and cleaning public spaces AND
Have you noticed that most retailers, businesses, hotel and travel companies, as well as many product advertisements are focusing on driving business and encouraging people to travel. I have specifically noticed (probably because I am in the hospitality business) that
While we can no longer meet with our customers face-to-face we are still able to create personalized interactions across the miles.
In the “new normal” our sales techniques will need to be modified. In the short-term, we need to refresh our “menus” and put ourselves on a “low-calorie diet of healthy messaging”. Hotel sales people seem to be struggling to understand
While most meetings and group travel have been halted because of the COVID-19 pandemic, it is imperative that hotel sales professionals continue to reach out to clients. You don’t want to come off as insensitive, but proactive sales are crucial
My Daddy always said, “if you don’t stand for something, you will fall for anything.” I am taking advantage of this “first day of Fall” to focus on salesmanship and getting your customers to choose you over the competition. And,
Hotel meeting rooms are becoming obsolete. So why do we keep building them, renovating them, and hiring people to go out and find companies and organizations to use them? I recently read an article that suggested that hotel designers and
Prospecting might seem outdated, but rest assured it still is an integral party of the sales process. Any salesperson worth his weight in the sales arena knows that they must prospect for new business to be successful. If you are
My Mother and Father taught me that cheaters never prosper and telling lies was a sin. Regardless of your religious persuasion, it is, in my opinion, unethical to lie and cheat. Period. So why do people stretch the truth when
I have met some pretty terrific sales people in my life… professional, conversant, smart, savvy, good listeners, people who know what to say and how to say it in every instance, and understand the premise of sales. These terrific sales
