October 22, 2020 10:31 am

Category: All Blogs

Delivering the Human Touch in Hotel Sales

I was reading today’s hospitality news and discovered an article describing how hotel designers are looking to integrate the human touch in hotels of the

August 29, 2020

Quit Procrastinating! Pick Up The Dang Phone And Dial.

Quit Procrastinating! Pick Up The Dang Phone And Dial. I watch people and their phones. Everyone, from 8 to 80 years old is glued to

August 13, 2020

Sharpening Your Sales Skills: Getting Back To Your Fighting Weight

Have your sales skills waned over the past months? Have you lost your edge? It’s no wonder… and certainly not your fault. You’ve been busy

July 21, 2020

Driving Business from Drive Markets.

Have you noticed that most retailers, businesses, hotel and travel companies, as well as many product advertisements are focusing on driving business and encouraging people

July 17, 2020

Building Relationships: Providing Personal Touch Sales Across The Miles

While we can no longer meet with our customers face-to-face we are still able to create personalized interactions across the miles.

June 10, 2020

Ingredients for Hotel Sales in the “New Normal”: Care, Compassion and Hospitality

In the “new normal” our sales techniques will need to be modified. In the short-term, we need to refresh our “menus” and put ourselves on

May 28, 2020

Selling To Customers During Sensitive Times

While most meetings and group travel have been halted because of the COVID-19 pandemic, it is imperative that hotel sales professionals continue to reach out

April 20, 2020

Don’t Fall for it. It is the Season for Sales.

My Daddy always said, “if you don’t stand for something, you will fall for anything.” I am taking advantage of this “first day of Fall”

September 23, 2019

Meeting Rooms: Sometimes you meet; sometimes you learn

Hotel meeting rooms are becoming obsolete. So why do we keep building them, renovating them, and hiring people to go out and find companies and

September 10, 2019

Prospecting For Gold And Sales Success

Prospecting might seem outdated, but rest assured it still is an integral party of the sales process. Any salesperson worth his weight in the sales

July 17, 2019

Over-Promising, Cover-Ups, Lies, and Stretching the Truth in Sales

My Mother and Father taught me that cheaters never prosper and telling lies was a sin. Regardless of your religious persuasion, it is, in my

April 24, 2019

Is the Best Price the Right Price?

I have met some pretty terrific sales people in my life… professional, conversant, smart, savvy, good listeners, people who know what to say and how

March 31, 2019

The Benefit of Cheating and Value of a Cheat Sheet

I’m an Army Brat. My Dad was a Colonel and served our country for 32 years before retiring. So, given my upbringing, it’s likely that

March 31, 2019

Etiquette In Today’s World: Where is Emily Post When You Need Her?

I am appalled at the lack of proper business etiquette (or any type of etiquette for that matter) in today’s world. When did it become

February 25, 2019

Forget About Finding Passion In The Workplace.

Do you really need to be passionate about your chosen career to be effective? Or, can you just go through the motions and complete your

January 30, 2019

2019… The Year of the Pig

Let’s talk turkey, resolutions, and organization as we begin 2019:Turkey:You were probably not born in a Year of the Pig, so don’t waste time trying

January 7, 2019

Work Like A Dog For Sales Success

Work Like A Dog For Sales Success I have two puppies – one “acts like a dog” and one “works like a dog”. Both are

November 22, 2018

‘Tis The Season For Thanks And Giving

In the hotel industry, we are always thanking and we are always giving…. especially in November and December. Unless you are a winter destination or resort,

November 9, 2018

Direct Bookings = More Money In Your Hotel’s Pocket

When you weigh the effects of direct bookings’ revenue against the cost and hassle of third party bookings, it’s easy to get frustrated. Paying between

November 2, 2018

What Defines Quality?

They say that beauty is in the ‘eye of the beholder’; but what about quality? Who determines what defines quality and where the benchmark should be

September 10, 2018