Selling The Summer Sizzle
Depending on your location, summertime is either the start to your high season, or the time where your business goes “poof”. In either case, you’ll
June 23, 2015
Depending on your location, summertime is either the start to your high season, or the time where your business goes “poof”. In either case, you’ll
I loved Star Trek – the old one (although Jean-Luc Picard is a heartthrob in my book). The idea of space travel and aliens gave
“Memorial Day is a federal holiday in the United States for remembering the people who died while serving the country’s armed forces.” (http://en.wikipedia.org/wiki/Memorial_Day) While this
Ever made a cold call from a list or Internet search, and had the door slammed in your face because the person you called didn’t
If you subscribe to a certain genre of calendar, you are treated to a daily “It’s national xxxxx day”. Most of the celebrations refer to
Love is in the air! I hope that each of our hotels already has a “romance” package, promotion or special in their sell strategy, I
Sales people are often tested by their owners and managers, for effective sales call techniques. Most often, these are done to make sure that the
“Because you know I’m all about that bass ’bout that bass, no treble, I’m all about that bass ’bout that bass, no treble, I’m all
Approximately 40% of US leisure travelers (nearly 21 million people) took a multi-generational trip in the previous 12 months. Family travel is on the upswing
Lately, I’ve noticed an increase in missed deadlines, missed appointments, incomplete assignments, and other items that, in my book show disrespect. I can’t narrow it
When I read the article I’ve captioned below, I thought to myself…. “this sounds so familiar!” And indeed it is because I have encouraged sales
“Our strength is great customer service,” I exclaimed on my most recent sales call. “Great, the last 10 sales people I spoke to claim to
Customer: “Tell me about your hotel.” Sales Person: “Our hotel has 96 rooms, meeting room for up to 60 persons, indoor swimming pool, fitness room,
Our plates are full and we are always in a hurry to move to they next task, next customer, and next idea. We rush to
Ever notice when some people enter the room, that things just seem to stop for a second? I am not talking about physical beauty, I
While there are some people who could sell ice cubes to Eskimos, there are others that just need a bit more guidance and technique. You
Some days I want to get away from it all and live alone in a tree house on an island. LOL I think one of
Take the reservation yourself, or forward it to the call center? This is a dilemma that has plagued many a hotel. Experts have touted the
I have, on many occasions, cautioned a hotel about their pricing strategies and starting rates too high. (If you know me well you know that
Apologizing is an art. And yes, there is a right and wrong way to apologize…. especially when your hotel has disappointed a guest. I have