quality service

What Defines Quality?

They say that beauty is in the ‘eye of the beholder’; but what about quality?  Who determines what defines quality and where the benchmark should be

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Unique color fish

What Makes You Unique?

Customer:  “Tell me about your hotel.” Sales Person:  “Our hotel has 96 rooms, meeting room for up to 60 persons, indoor swimming pool, fitness room,

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Develop Your Brand Voice

“Are you using the same “brand voice” each time you make a social post? Switching between a casual tone and professional tone may cause customers

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The Power Of The Pen

I’ve often extolled the virtue of personalized correspondence and the value that our customers perceive when they receive a handwritten note. You probably know that

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