
Etiquette In Today’s World: Where is Emily Post When You Need Her?
I am appalled at the lack of proper business etiquette (or any type of etiquette for that matter) in today’s world. When did it become
I am appalled at the lack of proper business etiquette (or any type of etiquette for that matter) in today’s world. When did it become
They say that beauty is in the ‘eye of the beholder’; but what about quality? Who determines what defines quality and where the benchmark should be
Dang. This world seems to have spiraled out of control with potty-mouth talk. When did profanity become acceptable? When did it become socially acceptable to
“It” being that intrusive piece of technology you carry around all day and night. You go to bed with it, you wake up with it,
A great meal is always enhanced by an intermezzo. Sorbet cleanses the palate and allows you to open up your tastebuds for the flavors to
Telephone etiquette is a hot button in my book… the quality of you and your hotel’s salesmanship can be interpreted in just a very few
Some days my brain actually hurts from data overload. I stare at my computer waiting for a brilliant idea to surface, or trying to come
Sales people are often tested by their owners and managers, for effective sales call techniques. Most often, these are done to make sure that the
Customer: “Tell me about your hotel.” Sales Person: “Our hotel has 96 rooms, meeting room for up to 60 persons, indoor swimming pool, fitness room,
Our plates are full and we are always in a hurry to move to they next task, next customer, and next idea. We rush to
Some days I want to get away from it all and live alone in a tree house on an island. LOL I think one of
Nothing like a good puppy picture to get your attention! You know the premise … “If you want attention, take a baby or a puppy
“It’s what we learn after we know it all that counts.” Humility and pride are intertwined and often confused. My barometer is usually when someone
“Know what your sales style is so you can understand what works and what doesn’t work.” I believe every sales person, no matter the sales
I was once told by my boss, that when he saw me cruise to his office doorway, stand silently and look at him, that he
“Hotel brands are about feelings no matter which way you try and sell people on benefits and otherwise logical choices. Aim to make your décor,
I was reading an article today by one of my favorite hotel sales authors, and stumbled upon a phrase that inspired me to explore why
“Are you using the same “brand voice” each time you make a social post? Switching between a casual tone and professional tone may cause customers
I’ve often extolled the virtue of personalized correspondence and the value that our customers perceive when they receive a handwritten note. You probably know that
To differentiate your brand from your competitors it should bring out an emotional response such as trust, humor, or achievement. These emotions associate positive experiences