September 30, 2023 9:25 am

Category: Leadership

Change is more than a few coins rolling around at the bottom of your purse

To inspire change from within, I subscribe to a “daily inspiration” quote site. I am a firm believer in self-growth and self-care, all for the

December 7, 2021

Hope - Painted hands with world map and doves

No Great Future Without Great Hope

The months of November and December are important times for those of us in the hotel business. From an operations perspective, it is the time

December 7, 2021

Over-Promising, Cover-Ups, Lies, and Stretching the Truth in Sales

My Mother and Father taught me that cheaters never prosper and telling lies was a sin. Regardless of your religious persuasion, it is, in my

April 24, 2019

What Defines Quality?

They say that beauty is in the ‘eye of the beholder’; but what about quality? Who determines what defines quality and where the benchmark should be

September 10, 2018

What’s The Temperature In Your Back Office?

What’s the temperature in your back office? No, I am not talking about your thermostat… I am talking about the climate of your culture! Do

May 3, 2018

“Big Game” Starting Line-Up

The “Big Game” weekend is about to unfold. “Big Game” parties have been planned, invitations are out, game colors are washed and ready to wear,

February 4, 2016

Resolutions: Yeah or Nay?

Every year I make the same resolutions: eat less, exercise more, be happy, work hard, yada yada yada. I’m usually good for the first couple

January 8, 2014

Act Effectively – Work Smarter Not Harder

My last blog referenced the Leader’s Toolbox and discussed the importance of being unique. Today I want to address another important subject….. Effectiveness. “Efficiency is

November 20, 2013

Be Unique. Color Outside The Lines.

Every day we ask our property leaders to take the reigns in hand and guide our hotels to be successful, profitable, and efficient. In this

November 19, 2013

The Importance of “Making Time For Sales” – A GM’s Role In The Sales Process

Many of our hotels are rooms only, bank owned, limited service, and have small management staff’s. I get it. I have worn your shoes, managed

September 17, 2013

Are You Laboring On Labor Day?

Are you “laboring” on Labor Day? If you are a summer or resort destination, this is typically the last hurrah of the season and you

August 30, 2013

Think Strawberries

Ever wondered about the name of my blog, “Don’t sell the steak, sell the sizzle”? Not trying to be Captain Obvious, the title is all

June 3, 2013

The E’s of Management

Enthusiasm, Energy, Excellence, Example, Empathy, Effectiveness, Efficiency, Empowerment, Essentiality, Esteem, Equilibrium, and Education. Man, that’s a lot of E’s. While I agree that these twelve

September 4, 2012

The Power of Saying Thank You

I read an article today about the how often (or not) people say thank you to those in the service industry. (You know, waiters, waitresses,

August 20, 2012

Leadership In Sales – Who’s Leading The Charge?

A little over a year ago I sent out an article about “Leadership in Sales”. I am sure that many of you looked at the

June 28, 2012

2019... The Year of the Pig

'Tis The Season For Thanks And Giving

Be A Star When Analyzing Your STR Report

"Darn Good Advice" If I Do Say So Myself

"Big Game" Starting Line-Up

Be Quirky And Unique - Stand Out From The Crowd

Are You Wallowing In The Grass Or In The Mud?

Act Effectively - Work Smarter Not Harder

"This Is My Generation... Baby!"

Are You Laboring On Labor Day?

10 Habits You Must Quit To Be Successful In Sales

BAR! Now That I Have Your Attention...

Asking For The Sale = Increased Bookings

"The Power Of Advice"

Add A Call To Action To Everything You Do

About the Author

Category: Leadership

Change is more than a few coins rolling around at the bottom of your purse

No Great Future Without Great Hope

Over-Promising, Cover-Ups, Lies, and Stretching the Truth in Sales

What Defines Quality?

What’s The Temperature In Your Back Office?

“Big Game” Starting Line-Up

Resolutions: Yeah or Nay?

Act Effectively – Work Smarter Not Harder

Be Unique. Color Outside The Lines.

The Importance of “Making Time For Sales” – A GM’s Role In The Sales Process

Are You Laboring On Labor Day?

Think Strawberries

The E’s of Management

The Power of Saying Thank You

Leadership In Sales – Who’s Leading The Charge?