Change is more than a few coins rolling around at the bottom of your purse
To inspire change from within, I subscribe to a “daily inspiration” quote site. I am a firm believer in self-growth and self-care, all for the
December 7, 2021
To inspire change from within, I subscribe to a “daily inspiration” quote site. I am a firm believer in self-growth and self-care, all for the
The months of November and December are important times for those of us in the hotel business. From an operations perspective, it is the time
My Mother and Father taught me that cheaters never prosper and telling lies was a sin. Regardless of your religious persuasion, it is, in my
They say that beauty is in the ‘eye of the beholder’; but what about quality? Who determines what defines quality and where the benchmark should be
What’s the temperature in your back office? No, I am not talking about your thermostat… I am talking about the climate of your culture! Do
The “Big Game” weekend is about to unfold. “Big Game” parties have been planned, invitations are out, game colors are washed and ready to wear,
Every year I make the same resolutions: eat less, exercise more, be happy, work hard, yada yada yada. I’m usually good for the first couple
My last blog referenced the Leader’s Toolbox and discussed the importance of being unique. Today I want to address another important subject….. Effectiveness. “Efficiency is
Every day we ask our property leaders to take the reigns in hand and guide our hotels to be successful, profitable, and efficient. In this
Many of our hotels are rooms only, bank owned, limited service, and have small management staff’s. I get it. I have worn your shoes, managed
Are you “laboring” on Labor Day? If you are a summer or resort destination, this is typically the last hurrah of the season and you
Ever wondered about the name of my blog, “Don’t sell the steak, sell the sizzle”? Not trying to be Captain Obvious, the title is all
Enthusiasm, Energy, Excellence, Example, Empathy, Effectiveness, Efficiency, Empowerment, Essentiality, Esteem, Equilibrium, and Education. Man, that’s a lot of E’s. While I agree that these twelve
I read an article today about the how often (or not) people say thank you to those in the service industry. (You know, waiters, waitresses,
A little over a year ago I sent out an article about “Leadership in Sales”. I am sure that many of you looked at the