Trends: Jump on the Bandwagon or Jump off the Cliff?
In our industry, trends are often shared about anything and everything to try to impress the customer. Some are great! Some are, well, a bit
March 9, 2018
In our industry, trends are often shared about anything and everything to try to impress the customer. Some are great! Some are, well, a bit
A great meal is always enhanced by an intermezzo. Sorbet cleanses the palate and allows you to open up your tastebuds for the flavors to
“Our strength is great customer service,” I exclaimed on my most recent sales call. “Great, the last 10 sales people I spoke to claim to
Take the reservation yourself, or forward it to the call center? This is a dilemma that has plagued many a hotel. Experts have touted the
Apologizing is an art. And yes, there is a right and wrong way to apologize…. especially when your hotel has disappointed a guest. I have
Recently, my colleague happened upon the above poster, inside the elevator of a hotel. What a GREAT idea! I don’t advocate that we duplicate this
We’ve all experienced our share of high maintenance guests, those individuals who check in to our hotels, demand the world, and want to pay the
‘Tis the season for family, friends, sharing and counting our blessings. Everyday, you hear on the news, read in the papers, and watch on the
While I do not think that we will really ever add “sleeping” as part of your job descriptions, I do think that considering our guest’s
Do you know your hotel’s ranking on Trip Advisor and/or the OTA’s? If you are in a small community, your hotel probably is on page
Many months ago I wrote a blog about the value of a “Go Direct” strategy for your hotel, and specifically your Guest Service/Reservation Agents. I
On line reviews of hotels are always subjective. It pertains to that old premise, “beauty is in the eye of the beholder”. Many of you
Happy New Year! Welcome to 2013 and the beginning of a new year of revenue generating, cost savings, and staff training. As we move forward
I was in a meeting yesterday and was telling the participants about some of my favorite hotel strategies. While we were specifically talking about sales
http://www.powerofadvice.com/watch.html Follow this link (or copy and paste into your browser) to watch this short film (11:15). It is well worth the eleven plus minutes
I’ve often thought that technology is either a hotel’s (or any one’s) best friend or their worst enemy. Sometimes I can’t figure out which one.
While reading the industry news today I came upon a story with an interesting headline “Business travelers going rogue”. The highlights of the story are:
Translation: “My Two Cents. Information on Email Messaging and Texting” I cannot tell you how many times I receive emails using text lingo, poor grammar