Category: Operations (As It Affects Sales)

Take the reservation yourself, or forward it to the call center? This is a dilemma that has plagued many a hotel. Experts have touted the

Recently, my colleague happened upon the above poster, inside the elevator of a hotel. What a GREAT idea! I don’t advocate that we duplicate this

We’ve all experienced our share of high maintenance guests, those individuals who check in to our hotels, demand the world, and want to pay the

‘Tis the season for family, friends, sharing and counting our blessings. Everyday, you hear on the news, read in the papers, and watch on the

Do you know your hotel’s ranking on Trip Advisor and/or the OTA’s? If you are in a small community, your hotel probably is on page

I was in a meeting yesterday and was telling the participants about some of my favorite hotel strategies. While we were specifically talking about sales

http://www.powerofadvice.com/watch.html Follow this link (or copy and paste into your browser) to watch this short film (11:15).  It is well worth the eleven plus minutes

I’ve often thought that technology is either a hotel’s (or any one’s) best friend or their worst enemy.  Sometimes I can’t figure out which one.