October 22, 2020 11:19 am

Category: Salesmanship

Delivering the Human Touch in Hotel Sales

I was reading today’s hospitality news and discovered an article describing how hotel designers are looking to integrate the human touch in hotels of the

August 29, 2020

Ingredients for Hotel Sales in the “New Normal”: Care, Compassion and Hospitality

In the “new normal” our sales techniques will need to be modified. In the short-term, we need to refresh our “menus” and put ourselves on

May 28, 2020

Don’t Fall for it. It is the Season for Sales.

My Daddy always said, “if you don’t stand for something, you will fall for anything.” I am taking advantage of this “first day of Fall”

September 23, 2019

The Benefit of Cheating and Value of a Cheat Sheet

I’m an Army Brat. My Dad was a Colonel and served our country for 32 years before retiring. So, given my upbringing, it’s likely that

March 31, 2019

Etiquette In Today’s World: Where is Emily Post When You Need Her?

I am appalled at the lack of proper business etiquette (or any type of etiquette for that matter) in today’s world. When did it become

February 25, 2019

2019… The Year of the Pig

Let’s talk turkey, resolutions, and organization as we begin 2019:Turkey:You were probably not born in a Year of the Pig, so don’t waste time trying

January 7, 2019

‘Tis The Season For Thanks And Giving

In the hotel industry, we are always thanking and we are always giving…. especially in November and December. Unless you are a winter destination or resort,

November 9, 2018

What Defines Quality?

They say that beauty is in the ‘eye of the beholder’; but what about quality? Who determines what defines quality and where the benchmark should be

September 10, 2018

Prior Plan-ning Prevents (P*ss) Poor Performance

Whether you call it the 4 P’s, 5 P’s, 6 P’s, 7 P’s or 10 P’s, it all means the same thing…. you must plan in

June 27, 2018

Salesmanship… Walking The Line Between Marketing and Sales

We all need to sharpen our salesmanship skills to not only keep pace in the market but to win the battle amongst our competition salespersons. In

April 2, 2018

You’ve Quoted Too High. Now What Do You Do?

You went for the moon and priced high. You wanted to show the market who’s the boss. You made your stand, but the customer hasn’t called

March 7, 2018

Is Selling Just Marketing, or is Marketing Just Selling?

There is often confusion as to whether a good salesperson is actually selling or whether they are just wandering around the community marketing their hotel

January 22, 2018

Profanity In The Workplace. Why Do We Cuss?

Dang. This world seems to have spiraled out of control with potty-mouth talk. When did profanity become acceptable? When did it become socially acceptable to

January 17, 2018

Leaders of the Pack – Motivating GSRs to Gather Wool

Every person who walks through our front door is a potential customer and our Front Desk staff is an integral cog in the sales conversion

June 29, 2016

Body Language. Getting The Upper Hand In Sales

Your body language is an important and integral piece of the salesmanship puzzle. The right body language will exude confidence. (Please watch this Ted Talk about

May 24, 2016

“Darn Good Advice” If I Do Say So Myself

I got a notification today that someone had “liked” one of my blog posts. Just for giggles and to stroke my own ego because someone outside

May 20, 2016

Can You Dig It? Earth Day Awareness

I can dig it, can you dig it baby? Last year, right around this time, I blogged about the value of celebrating Earth Day. (Follow

April 13, 2016

Tips on Telephone Etiquette ~ “Can You Hear Me Now?”

Telephone etiquette is a hot button in my book… the quality of you and your hotel’s salesmanship can be interpreted in just a very few

February 18, 2016

De-Cluttering Your Brain = Improved Selling Power

Some days my brain actually hurts from data overload. I stare at my computer waiting for a brilliant idea to surface, or trying to come

January 21, 2016

My Holiday Gift To You

My greatest pleasure is that I love selecting and giving gifts to everyone who is near and dear to me. Couple that with my Catholic

December 17, 2015