September 30, 2023 8:57 am

Category: Salesmanship

Lead Generation

Leaders of the Pack – Motivating GSRs to Gather Wool

Every person who walks through our front door is a potential customer and our Front Desk staff is an integral cog in the sales conversion

June 29, 2016

Body Language

Body Language. Getting The Upper Hand In Sales

Your body language is an important and integral piece of the salesmanship puzzle. The right body language will exude confidence. (Please watch this Ted Talk about

May 24, 2016

“Darn Good Advice” If I Do Say So Myself

I got a notification today that someone had “liked” one of my blog posts. Just for giggles and to stroke my own ego because someone outside

May 20, 2016

Can you dig it?

Can You Dig It? Earth Day Awareness

I can dig it, can you dig it baby? Last year, right around this time, I blogged about the value of celebrating Earth Day. (Follow

April 13, 2016

Telephone Etiquette

Tips on Telephone Etiquette ~ “Can You Hear Me Now?”

Telephone etiquette is a hot button in my book… the quality of you and your hotel’s salesmanship can be interpreted in just a very few

February 18, 2016

Movement = improved thinking

De-Cluttering Your Brain = Improved Selling Power

Some days my brain actually hurts from data overload. I stare at my computer waiting for a brilliant idea to surface, or trying to come

January 21, 2016

Gift

My Holiday Gift To You

My greatest pleasure is that I love selecting and giving gifts to everyone who is near and dear to me. Couple that with my Catholic

December 17, 2015

sales call

Who Was That “Masked” Caller?

Sales people are often tested by their owners and managers, for effective sales call techniques. Most often, these are done to make sure that the

January 29, 2015

respect

R-E-S-P-E-C-T. Sock-It-To-Me!

Lately, I’ve noticed an increase in missed deadlines, missed appointments, incomplete assignments, and other items that, in my book show disrespect. I can’t narrow it

December 17, 2014

contact

Be A Leader And A Follower…..

When I read the article I’ve captioned below, I thought to myself…. “this sounds so familiar!” And indeed it is because I have encouraged sales

October 21, 2014

first impressions

Walking The Walk, Talking The Talk….

Ever notice when some people enter the room, that things just seem to stop for a second? I am not talking about physical beauty, I

July 11, 2014

plan

Do You Really Have A Plan?

While there are some people who could sell ice cubes to Eskimos, there are others that just need a bit more guidance and technique. You

July 10, 2014

puppy

Puppy Philosophy And Engaging Guests

Nothing like a good puppy picture to get your attention! You know the premise … “If you want attention, take a baby or a puppy

March 28, 2014

being different

Be A Horse Of A Different Color

Wow. I couldn’t agree more with Mr. Kennedy’s article, “Is Yours ‘Just’ A Hotel?”. What is so awesome about the content of this article is

February 27, 2014

How Do We Get Our Children To Buy Our Products

Back in August I wrote a blog entitled, “How do we get our parents to buy our products”. It addressed the demographics of our customers

November 22, 2013

Sleeping…. Add It To Your Job Description Please!

While I do not think that we will really ever add “sleeping” as part of your job descriptions, I do think that considering our guest’s

October 29, 2013

Quit Being A Giver

Ever feel like all you do is give, give, give….. and when you are finally at the end of the negotiations you feel like you

September 27, 2013

Do Your Customers Appreciate You? Why?

Curiosity might have killed the cat, but curiosity will make you a much better sales person! How many times have I asked you to engage

September 19, 2013

The Importance of “Making Time For Sales” – A GM’s Role In The Sales Process

Many of our hotels are rooms only, bank owned, limited service, and have small management staff’s. I get it. I have worn your shoes, managed

September 17, 2013

Keeping Your Customers Happy And Spending

Finding new customers costs more than retaining the ones you have. Keep your customers in your hotel, happy, and spending. Did you know that a

August 27, 2013