Leaders of the Pack – Motivating GSRs to Gather Wool
Every person who walks through our front door is a potential customer and our Front Desk staff is an integral cog in the sales conversion
June 29, 2016
Every person who walks through our front door is a potential customer and our Front Desk staff is an integral cog in the sales conversion
Your body language is an important and integral piece of the salesmanship puzzle. The right body language will exude confidence. (Please watch this Ted Talk about
I got a notification today that someone had “liked” one of my blog posts. Just for giggles and to stroke my own ego because someone outside
I can dig it, can you dig it baby? Last year, right around this time, I blogged about the value of celebrating Earth Day. (Follow
Telephone etiquette is a hot button in my book… the quality of you and your hotel’s salesmanship can be interpreted in just a very few
Some days my brain actually hurts from data overload. I stare at my computer waiting for a brilliant idea to surface, or trying to come
My greatest pleasure is that I love selecting and giving gifts to everyone who is near and dear to me. Couple that with my Catholic
Sales people are often tested by their owners and managers, for effective sales call techniques. Most often, these are done to make sure that the
Lately, I’ve noticed an increase in missed deadlines, missed appointments, incomplete assignments, and other items that, in my book show disrespect. I can’t narrow it
When I read the article I’ve captioned below, I thought to myself…. “this sounds so familiar!” And indeed it is because I have encouraged sales
Ever notice when some people enter the room, that things just seem to stop for a second? I am not talking about physical beauty, I
While there are some people who could sell ice cubes to Eskimos, there are others that just need a bit more guidance and technique. You
Nothing like a good puppy picture to get your attention! You know the premise … “If you want attention, take a baby or a puppy
Wow. I couldn’t agree more with Mr. Kennedy’s article, “Is Yours ‘Just’ A Hotel?”. What is so awesome about the content of this article is
Back in August I wrote a blog entitled, “How do we get our parents to buy our products”. It addressed the demographics of our customers
While I do not think that we will really ever add “sleeping” as part of your job descriptions, I do think that considering our guest’s
Ever feel like all you do is give, give, give….. and when you are finally at the end of the negotiations you feel like you
Curiosity might have killed the cat, but curiosity will make you a much better sales person! How many times have I asked you to engage
Many of our hotels are rooms only, bank owned, limited service, and have small management staff’s. I get it. I have worn your shoes, managed
Finding new customers costs more than retaining the ones you have. Keep your customers in your hotel, happy, and spending. Did you know that a