Scrapping The Idea Of A “Go Direct” Policy, Or Not?
Many months ago I wrote a blog about the value of a “Go Direct” strategy for your hotel, and specifically your Guest Service/Reservation Agents. I
August 2, 2013
Many months ago I wrote a blog about the value of a “Go Direct” strategy for your hotel, and specifically your Guest Service/Reservation Agents. I
Ever have one of those days where you simply dreaded a particular task? If you do what I do, you probably do everything on your
“It’s what we learn after we know it all that counts.” Humility and pride are intertwined and often confused. My barometer is usually when someone
“When we use scripted sales pitches, we lose some of our authenticity.” “Hi, my name is Linda and I am calling you today with a
“Adaptability is a part of self-management…. a critical component of emotional intelligence. If involves having the flexibility to handle change and being open to new
Ever wondered about the name of my blog, “Don’t sell the steak, sell the sizzle”? Not trying to be Captain Obvious, the title is all
Let’s face it, some of you are blessed with the gift of gab, and well, some of you just find mingling, conversing and networking the
“Know what your sales style is so you can understand what works and what doesn’t work.” I believe every sales person, no matter the sales
I was once told by my boss, that when he saw me cruise to his office doorway, stand silently and look at him, that he
“…. one in nine Americans works in sales.” “Digging deeper, as it turns out – the other eight also work in sales…. pitching new ideas
I was reading an article today by one of my favorite hotel sales authors, and stumbled upon a phrase that inspired me to explore why
The phrase isn’t just for dandruff commercials anymore….. it’s all about you, your image and how you represent your hotel! You are the reflection of
“Rapport building, humanizing, enhancing social engagement or giving a personal narrative – call it what you will, but you cannot deny the power of a
“If you want to get the same business that everyone else gets, just do the same things that everyone else does.” Now ain’t that the
To differentiate your brand from your competitors it should bring out an emotional response such as trust, humor, or achievement. These emotions associate positive experiences
A key part of building your brand is promoting a polished and consistent image. Your image is reflected in everything that represents your business –
Sometimes customer retention has nothing to do with your products and services. Often times it is memorable customer service that will keep them coming back
To make negotiations more straightforward and less intimidating, follow these steps: 1. Master the facts 2. Understand the other party’s position 3. Know what you’re
“When talking to your customers, don’t only pay attention to the words they are saying, but also consider their body language. Many times a customer
Recently I read an article (I say this every time I start a blog, don’t I?). The story was about a customer who was impressed