Listen! What Are Your Customers Saying To You?
Make sure you know how your customers are feeling by holding feedback sessions every six months. Meeting with your major customers will help you uncover
May 18, 2012
Make sure you know how your customers are feeling by holding feedback sessions every six months. Meeting with your major customers will help you uncover
Caring about your customers is an important aspect of creating customer loyalty, and that includes when they stop spending. Pay attention when a regular customer
I subscribe to Manta. I would like to subscribe to Hoovers, but the cost simply outweighs the need. Manta is free and has much of
“I recently stumbled upon an image online that stuck with me, and I’ve found it applicable to a number of situations since. It said: “Dear
Wash. Rinse. Repeat. It is never enough to comply with requests. Some people approach customer service like this: Take a request, comply with the request,
I read an interesting article today…. “The $64,000 Question: Who Really is Your Hotel’s Competition?”… and wondered if all of our hotel’s really knew the answer
I love this topic! I also hate this topic! And, even though we love to hate “prospecting” (unless it is for gold), it is a