Delivering the Human Touch in Hotel Sales

Human Touch

I was reading today’s hospitality news and discovered an article describing how hotel designers are looking to integrate the human touch in hotels of the future.  It appears that some designers are rethinking their approaches and designing hotels with imaginative solutions that are clever, not clinical, with spatial layouts that help physical distancing while avoiding […]

Ingredients for Hotel Sales in the “New Normal”: Care, Compassion and Hospitality

In the “new normal” our sales techniques will need to be modified.  In the short-term, we need to refresh our “menus” and put ourselves on a “low-calorie diet of healthy messaging”. Hotel sales people seem to be struggling to understand the fine line between communication and active sales.  While we have  the “old normal” ingredients […]