Quit Procrastinating! Pick Up The Dang Phone And Dial.

Quit Procrastinating! Pick Up The Dang Phone And Dial. I watch people and their phones.  Everyone, from 8 to 80 years old is glued to the screen and cannot function without their phone in front of their face from sun up to sun down.  People walk and talk on the phone, people walk and text […]

Tips on Telephone Etiquette ~ “Can You Hear Me Now?”

Telephone etiquette is a hot button in my book… the quality of you and your hotel’s salesmanship can be interpreted in just a very few moments.  Do you do telephone etiquette training with your staff and practice what you preach? Often, the only source of communication with our customers is via the telephone.  We rely […]